Terms & Conditions

Operator: Tech Udyam Solutions Private Limited (Printster), CIN U72900DL2016PTC303004, GSTIN 07AAFCT8420M2ZY, PAN AAFCT8420M, TAN DELT13257G, registered office at S-548A, 1st Floor, School Block, Shakarpur, Laxmi Nagar, Delhi 110092, India. Effective Date: 01 Jan 2025. Last Updated: 01 Jan 2025.

1. Definitions
   • "Printster", "we", "us", "our" means Tech Udyam Solutions Private Limited, operating the website www.printster.in.
   • "Customer", "You", "Your" means any natural or legal person who accesses the Site, registers an account, or places an Order with Printster.
   • "Site" means the website www.printster.in, all sub-domains and any mobile application operated by Printster.
   • "Order" means a request placed by the Customer through the Site for the supply of Products.
   • "Product(s)" means printed and / or bound goods produced by Printster pursuant to an Order, including documents, books, business cards, posters, certificates and any allied print product.
   • "Customer Content" means files, text, images, designs, fonts, artwork, settings and instructions uploaded or supplied by the Customer for printing.
   • "Working Day" means any day other than a Saturday, Sunday or public holiday in the National Capital Territory of Delhi, on which scheduled commercial banks are open for business in Delhi.
   • "Business Hours" means 11:00 hrs to 19:00 hrs IST on a Working Day.
     
     
2. Acceptance and Modification of Terms
   • Please read these Terms carefully. By accessing the Site, registering an account, or placing an Order, You agree to be bound by these Terms and any additional guidelines, restrictions or rules posted in connection with specific sections or services of the Site, all of which are incorporated by reference.
   • Printster reserves the right to amend these Terms at any time by publishing the revised version on the Site. Such amendments shall apply prospectively to Orders placed after the effective date and shall not apply retrospectively to Orders already accepted.
   • You agree that We may provide all legal communications and notices to You electronically by posting them on the Site or by sending them to the e-mail / mobile number You provided at registration. You may withdraw consent to electronic communications by writing to the Grievance Officer; withdrawal of such consent requires You to discontinue use of Your account.
   • These Terms must be read together with the Privacy Policy, Cancellation & Refund Policy, Shipping Policy and Payment Terms, each of which forms an integral part of these Terms.
     
     
3. Eligibility and Account Registration
   • The Site and Services are intended for persons aged 18 years or above and competent to enter into a contract under the Indian Contract Act, 1872. Minors may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and consents to processing of the minor's personal data in accordance with Section 9 of the Digital Personal Data Protection Act, 2023.
   • You agree to provide true, accurate, current and complete information during registration and to keep it up to date. You are responsible for maintaining the confidentiality of Your account credentials and for all activity carried out through Your account. Printster is not liable for any loss arising from unauthorised use of Your account where such use is attributable to Your failure to safeguard Your credentials.
   • Printster may refuse, suspend or terminate any account at its sole discretion, including where the account is used in breach of these Terms, applicable law, or for fraudulent or unlawful purposes.
     
     
4. Order Placement and Acceptance
   • The display of Products on the Site is an invitation to offer. The placement of an Order by You constitutes an offer by You to purchase the Products on these Terms.
   • A binding contract is formed only when Printster confirms acceptance of Your Order by an order-confirmation e-mail or by dispatch of the Products, whichever is earlier. Until such acceptance, Printster reserves the right to decline the Order, without liability, including where the Customer Content is illegible, corrupted, or unprintable; the Order contains prohibited material; the price was incorrect due to a manifest error; the delivery pincode is outside Our serviceable area; or payment has not been successfully received.
   • Where Printster declines an Order after payment has been received, the full amount paid will be refunded through the original payment instrument within 10 (ten) Working Days.
   • Printster may, at its discretion, request OTP-based or telephonic verification before processing high-value or bulk Orders, in compliance with applicable anti-fraud and KYC norms.
     
     
5. Pricing, GST and Payment
   • All prices are quoted in Indian Rupees (INR) and, unless expressly stated, are inclusive of applicable Goods and Services Tax (GST). A GST-compliant tax invoice will be made available for every Order.
   • Customers requiring a B2B invoice with GSTIN must enter the correct GSTIN at the time of placing the Order. GSTIN cannot be added or modified after Order acceptance.
   • Printster reserves the right to revise prices at any time. The price applicable to an Order is the price displayed at the time the Order is placed and accepted.
   • Payment for retail Orders must be made online and in advance through PCI-DSS compliant payment gateways such as Razorpay, Paytm, PayU and other authorised payment processors. Printster does not store full card details, CVV or net-banking credentials.
   • B2B / Credit Account Customers: Credit terms are available only to Customers expressly approved in writing by Printster. Credit period: 30 days from the date of invoice. Late payment interest: 18% per annum, compounded annually, calculated from the date of invoice; in case of default in respect of more than one invoice, interest is calculated from the date of the earliest unpaid invoice. Printster may suspend services, withhold deliveries or revoke credit terms in case of default. These credit terms do not apply to retail B2C Orders.
   • Promotions, Coupons and Offers: Promotions are time-bound and applicable only during the period stated. Coupons may apply only above a minimum cart value; each Order is eligible for one coupon at a time. Coupon codes once removed during checkout cannot be re-applied to the same Order after payment. Where free delivery is offered through any promotion, Printster reserves the right to choose the courier partner; the Customer's preference shall not be applicable. Free delivery promotions are valid only for selected pincodes as displayed at checkout.
     
     
6. Customer Content, Files and Print Settings
   • Printster accepts the following file formats: PDF, DOCX, DOC, PPT, PPTX, JPG, PNG, ZIP. We strongly recommend uploading PDF files for the most accurate output.
   • Printster will print the file in accordance with the print settings selected by the Customer. It is the Customer's sole responsibility to verify the file content and print settings before submission. Printster is not obliged to contact the Customer to verify settings prior to printing and will not be liable for any error, omission, financial or reputational loss arising from incorrect settings or content supplied by the Customer.
   • Where any file supplied by the Customer is corrupt, incomplete, password-protected, of low resolution, or otherwise unprintable, Printster is not responsible for the resulting print output and may, at its discretion, request a replacement file or cancel the Order.
   • Printed output may differ from the on-screen preview due to RGB-to-CMYK colour space conversion, monitor calibration differences, paper type / weight / absorbency and ambient lighting. Variations within standard commercial printing tolerances do not constitute a defect.
   • Margins, fonts and characters in DOCX, DOC, PPT and PPTX files may render differently due to differences in software versions, fonts and rendering engines. Customers must ensure all fonts are embedded in PDFs.
   • Printster does not perform borderless printing. Every print includes a margin on all sides. Margin trimming may be requested but is subject to availability and may attract additional charges.
   • The "Special Instructions" field allows the Customer to convey additional requirements. Printster makes reasonable efforts to comply, but owing to high Order volume there may be instances where Special Instructions are not implemented. No refund or compensation shall be payable where Special Instructions are not implemented in part or in whole.
   • Order modifications after placement (file, settings, address or quantity) are accommodated solely at Printster's discretion and only if production has not commenced.
   • Pre-press proof for bulk / custom orders: For bulk, custom-finish, hard-bound, large-format or high-value Orders, Printster may share a digital pre-press proof for the Customer's approval before commencing production. Once approved in writing, the Customer waives all claims relating to content, layout, colour, fonts and design appearing in the approved proof.
   • Substitution of materials: Where a specific paper, board, lamination or binding material is unavailable, Printster reserves the right to substitute it with a material of equivalent specification and quality without prior notice.
     
     
7. Copyright, Intellectual Property and Customer Indemnification
   • By uploading any Customer Content for printing, You expressly represent and warrant that You are the sole owner of all rights subsisting in the Customer Content, or have obtained all necessary licences, permissions, consents and releases; the Customer Content does not infringe any third-party rights; and the Customer Content is not defamatory, obscene, indecent, harassing, threatening, hateful, unlawful, or otherwise objectionable.
   • Printster acts solely as a printing service provider executing print jobs in accordance with files and instructions submitted by the Customer. Printster does not edit, screen, vet, validate or moderate Customer Content for legality, ownership or accuracy and is under no obligation to do so.
   • Printster qualifies as an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 in respect of Customer Content stored, hosted or transmitted on the Site for fulfilment of Orders, and is entitled to the safe-harbour protection under Section 79 of the said Act read with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
   • Printster shall not be liable, directly or indirectly, for any infringement of copyright, trademark, design, patent, right of privacy, right of publicity, moral right or other proprietary right of any third party arising out of or in connection with the printing of Customer Content. The entire responsibility, risk and liability for the legality, ownership and content of Customer Content rests solely with the Customer.
   • The act of printing by Printster is mechanical and ministerial and does not constitute publication, endorsement or sponsorship of the Customer Content by Printster.
   • Prohibited content: The Customer shall not upload, transmit, request the printing of, or use the Site to produce any Product that is pornographic, obscene, paedophilic, lascivious or otherwise objectionable; defamatory, libellous, harassing, threatening or invasive of privacy; incites violence, hatred, terrorism or any unlawful activity; infringes any third-party intellectual property right; is or purports to be a marksheet, certificate, identity document, licence, voter card, PAN card, Aadhaar, passport or any document issued by a Government, statutory, educational or regulatory authority; is or appears to be currency notes, coins, postage stamps, revenue stamps or any negotiable instrument; infringes the Emblems and Names (Prevention of Improper Use) Act, 1950; or violates the Information Technology Act, 2000, the Indian Penal Code, 1860, the Bharatiya Nyaya Sanhita, 2023 or any other applicable Indian law.
   • Government and institutional certificates: Where an Order is inadvertently placed for any document of the kind described above, Printster reserves the right to (a) cancel the Order without refund of design / processing charges, (b) overprint the document with "COPY" or "DUPLICATE", and / or (c) report the matter to the appropriate law-enforcement authorities. The Customer shall indemnify Printster fully against all consequences arising from any such Order.
   • Notice and takedown: Any rights-holder who believes that Customer Content infringes their rights may submit a written notice to the Grievance Officer containing details of the infringed work, proof of ownership, the Order or URL complained of, and a statement of good faith. Printster shall act in accordance with Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
   • Customer indemnification: The Customer agrees to defend, indemnify and hold harmless Printster, its directors, officers, employees, contractors, licensors and affiliates against any and all claims, demands, suits, proceedings, liabilities, damages, losses, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or in connection with any breach of these Terms by the Customer, any third-party claim relating to Customer Content, and any unlawful or unauthorised use of the Site by the Customer.
   • Printster's intellectual property: The Site and all content (other than Customer Content), including graphics, photographs, layouts, fonts, software, code, the "Printster" name, logo and brand elements, are the copyrighted and / or trademarked property of Printster or its licensors. All rights are reserved worldwide.
     
     
8. Production, Delivery and Transfer of Risk
   • Stated delivery timelines on the Site apply to print jobs of up to 1,000 pages and to the binding types Spiral, Comb and Wiro only.
   • Indicative delivery timelines: Delhi NCR — 4 to 7 Working Days; rest of India — 7 to 10 Working Days. For Soft Cover, Hard Bound, Glue Tape and Saddle Stitch binding, an additional 1–2 Working Days will apply.
   • For files that are scanned or larger than 100 MB, the standard timelines do not apply. The Customer may contact +91-9643230482 for an indicative timeline.
   • Delivery timelines are calculated from the next Working Day after the Order is accepted and are estimates only, not a binding commitment.
   • Pincode serviceability and address accuracy: Delivery is offered only at pincodes serviceable by Our courier partners. Where non-delivery occurs due to an incorrect, incomplete or non-serviceable address, an unavailable consignee, refusal to accept delivery, or any cause attributable to the Customer, the cost of re-delivery, including additional courier charges, will be borne by the Customer; if re-delivery is not possible, the Order will be deemed delivered and no refund shall be due.
   • Transfer of title and risk: Title to and risk in the Products shall pass from Printster to the Customer at the time of handover of the Products to the courier or logistics provider. For Products provided in electronic format, delivery shall be deemed to have taken place at the time We transmit the Product, or notify the Customer that the Product is available for download.
   • Third-party logistics: Fulfilment is performed through third-party courier and logistics providers. Printster shall not be liable for any delay, mis-delivery, loss or damage caused by any such third party once the Products have been handed over to them. The Customer's recourse shall be against Printster's reprint / refund framework set out below, and not against Printster as a carrier.
   • Force majeure: Printster shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond Printster's reasonable control, including act of God, fire, flood, earthquake, pandemic, epidemic, lockdown, strikes, riots, civil disturbance, war, acts of terror, governmental order or restriction, courier or postal strike, unavailability of paper or other raw materials, or failure of any third-party service provider including payment gateways, courier networks and cloud providers.
     
     
9. Cancellation
   • Owing to the made-to-order and personalised nature of all Products, an Order is generally not cancellable once placed.
   • Cancellation requested before production has commenced: a cancellation fee equal to 10% of the Order value shall be deducted, and the balance refunded to the original payment instrument within 10 Working Days.
   • Cancellation requested after production has commenced: the Order is not cancellable and no refund shall be payable.
   • Cancellation requests must be made in writing to print@printster.in (with copy to gaurav@printster.in) quoting the Order number, within 2 hours of placing the Order to maximise the chance that production has not commenced.
   • Printster may cancel an Order at any time and refund the amount paid in full where payment has not been successfully received; the Customer Content is unprintable, corrupted or in breach of the prohibited-content clause; or the Order cannot be fulfilled for any operational, technical or compliance reason.
   • Where the Customer has been charged twice for a single transaction due to a payment-gateway error, the duplicate amount will be refunded to the original payment instrument within 15 Working Days of confirmation by the payment processor. Failed-transaction refunds shall follow the timelines under the Reserve Bank of India's Master Direction on Harmonisation of Turn Around Time.
     
     
10. Damage, Shortage and Defect Claims — Mandatory Unboxing Video
    • The Customer shall inspect the Products immediately upon delivery. Claim windows are time-bound and depend on the type of issue:
    • (a) Visibly damaged parcel / in-transit damage to the Product — 48 hours. Any claim that the parcel arrived in a damaged condition, or that the Product has been physically damaged in transit (torn pages, broken binding, water / liquid damage, crushed corners, etc.), must be intimated in writing to print@printster.in within 48 hours of delivery, supported by the mandatory unboxing video and photographs (see below). Beyond 48 hours, no claim for damage shall be entertained.
    • (b) Missing items, wrong items, shortages and other non-damage defects — 7 calendar days. Any claim relating to missing items, wrong items, shortages, or defective production (such as wrong paper size, wrong binding type, wrong colour mode or substantially incorrect collation) must be intimated in writing to print@printster.in within 7 (seven) calendar days of delivery, supported by photographs and a written description. Where the issue is one that an unboxing video can evidence (for example, missing items or wrong items in the parcel), the unboxing video set out below is also required.
    • Failing intimation within the applicable window above, the Products shall be deemed delivered in good condition and accepted, and no claim shall be entertained.
    • Mandatory unboxing video for damage / missing / wrong-item / shortage claims: All claims for in-transit damage, missing items, wrong items, or shortage are mandatorily subject to the submission of a clear, continuous and unedited unboxing video of the parcel. Without a valid unboxing video, no such claim shall be entertained, and no refund, reprint or replacement shall be issued.
    • The unboxing video must be a single, continuous recording (not edited, paused, cropped, sped up or stitched); begin with a clear view of the sealed and untampered outer packaging including the courier shipping label and Printster logo; clearly show the breaking of the seal, opening of the package, and removal of all contents; clearly show the alleged damage, missing item, wrong item or defect; be of sufficient lighting and resolution to identify the issue; and be submitted along with the Order number, photographs and a written description, within the applicable window above (48 hours for damage; 7 calendar days for missing / wrong / shortage).
    • Where the unboxing video does not meet the above requirements, where the seal of the package appears broken, tampered or re-sealed prior to the start of the recording, or where the recording is not continuous, Printster reserves the right to reject the claim at its sole discretion.
    • What constitutes a defect: a material deviation in the Products from the print settings selected by the Customer at the time of Order, such as wrong paper size, wrong binding type, wrong number of copies, wrong colour mode (where colour was selected) or substantially incorrect collation.
    • Variations not treated as defects: minor scratches, dots, lines, smudges or specks on the print; minor folding, denting or curling of corners; minor variation in finished size, trim, margin or alignment within standard commercial tolerances; colour variation between on-screen preview and printed output; any error, omission or quality issue arising from the Customer Content.
    • Resolution: Where a valid claim is established, Printster's sole liability shall be, at Printster's election, (a) to reprint and re-deliver the defective Product or component; or (b) to refund the proportionate value of the defective Product or component to the original payment instrument. Where an Order contains multiple Products and only some are defective, the refund shall be limited to the proportionate value of the defective Product(s) only.
    • Return shipping for defective Products shall be borne by Printster only where the defect is established and the Customer has complied with the inspection and unboxing-video requirements above.
    • Outer limit: 48 hours for damage; 7 calendar days for missing / wrong / shortage and production defects. Beyond these windows, Printster may entertain a claim only at its sole discretion and only if raised within 10 calendar days of delivery. Beyond 10 days, no claim of any nature shall be entertained.
      
      
11. Confidentiality of Customer Content
    • Files uploaded by the Customer shall be deleted from Printster's primary fulfilment systems following completion of the Order, and shall not be shared with any third party except as required for fulfilment (e.g., production partners, courier partners) or as required by law.
    • Printster takes no responsibility for any document that is freely or commonly available on the public internet or that has been uploaded by the Customer to a public location.
    • The Customer remains the owner of the copyright and other rights in Customer Content at all times. It is the Customer's sole responsibility to ensure that they hold copyright, or have permission from the rights-holder, for all Customer Content uploaded for printing or binding.
    • Personal data forming part of an Order is processed in accordance with the Privacy Policy and the Digital Personal Data Protection Act, 2023.
      
      
12. Site Use and Permitted Conduct
    • You agree to use the Site in a responsible manner in compliance with these Terms and applicable laws (including export, import, taxation and consumer-protection laws).
    • You shall not use the Site or any Service to upload, post, transmit or print any content that is offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious or otherwise objectionable.
    • You shall not use scripts, bots, scrapers or other automated means to access, copy, monitor or interfere with the Site, or to circumvent any technical measure used to prevent or restrict access to the Site.
    • You are responsible for safeguarding Your account credentials and for all Orders placed and all actions taken through Your account.
      
      
13. Disclaimer of Warranty and Limitation of Liability
    • THE SITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. PRINTSTER MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT OR PRODUCTS INCLUDED ON IT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
    • To the maximum extent permitted by applicable law, in no event shall Printster, its directors, officers, employees, agents, licensors, suppliers or vendors be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profit, revenue, business, goodwill, data or use, whether arising in contract, tort (including negligence), statute or otherwise.
    • Aggregate liability cap: Notwithstanding anything to the contrary, Printster's total aggregate liability to the Customer arising out of or in connection with any Order, regardless of the cause of action, shall not exceed the total amount actually paid by the Customer to Printster for that specific Order. Nothing in these Terms shall, however, limit any rights of a "consumer" under the Consumer Protection Act, 2019 that cannot be excluded by contract.
    • Site feedback: Any comments, suggestions, proposals or other feedback provided by the Customer to Printster shall be deemed non-confidential. The Customer assigns to Printster, free of charge, all right, title and interest in such Feedback, including all intellectual property rights, and Printster shall be free to use such Feedback without restriction.
      
      
14. Grievance Officer
    • In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, Printster has appointed a Grievance Officer.
    • Name: Gaurav Singh. Designation: Grievance Officer. Company: Tech Udyam Solutions Private Limited. Address: S-548A, 1st Floor, School Block, Shakarpur, Laxmi Nagar, Delhi 110092, India.
    • E-mail: gaurav@printster.in. Phone: +91-9643230482. Working Hours: Monday to Saturday, 11:00 hrs to 18:00 hrs IST (excluding public holidays).
    • Acknowledgment within 48 hours of receipt; resolution within 30 days. For objectionable Customer Content under IT Rules 2021, resolution within 15 days of receipt.
      
      
15. Governing Law and Jurisdiction
    • These Terms and any contract formed under them shall be governed by and construed in accordance with the laws of India.
    • Subject to the rights of consumers under the Consumer Protection Act, 2019, all disputes, claims and proceedings arising out of or in connection with these Terms or any Order shall be subject to the exclusive jurisdiction of the competent courts at Delhi, India.
      
      
16. Suspension and Termination
    • Printster may, at its sole discretion and without prior notice, suspend or terminate the Customer's access to the Site, refuse any current or future use of the Site, cancel any pending Order, and / or terminate the Customer's account, where the Customer has breached these Terms, applicable law, or where Printster reasonably suspects fraud, misuse, infringement of third-party rights, or behaviour that is harmful to other users, third parties or to Printster.
      
      
17. General Provisions
    • Entire agreement: These Terms (together with the Privacy Policy, Cancellation & Refund Policy, Shipping Policy and Payment Terms) constitute the entire agreement between Printster and the Customer.
    • Severability: If any provision is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force, and the invalid provision shall be deemed modified to the minimum extent necessary.
    • Waiver: No failure or delay by Printster in exercising any right shall operate as a waiver.
    • Assignment: The Customer may not assign or transfer its rights or obligations without Printster's prior written consent. Printster may assign its rights and obligations to any successor-in-interest or affiliate without consent.
    • No partnership: Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between the parties.
    • Notices: Legal notices to Printster shall be sent to the Grievance Officer at the address above. Notices to the Customer shall be sent to the e-mail address registered on the account.
    • Definitions: "Working Day" — any day other than a Saturday, Sunday or public holiday in Delhi when banks in Delhi are open for business. "Business Hours" — 11:00 hrs to 19:00 hrs IST on a Working Day.
    • Last Updated On: 01 Jan 2025.