Payment Terms

Operator: Tech Udyam Solutions Private Limited (Printster). Effective Date: 01 Jan 2025.

  1. Currency and Pricing
    • All prices are quoted in Indian Rupees (INR) and, unless expressly stated, are inclusive of applicable Goods and Services Tax (GST).
    • There are no hidden charges; the price displayed at checkout is the price You will pay (subject only to changes You make to settings, quantity or shipping address).
    • Shipping charges, where applicable, are computed dynamically at checkout based on weight, dimensions, destination pincode and courier partner.

  2. Modes of Payment
    • Credit cards: Visa, MasterCard, Maestro, American Express, RuPay (issued in India).
    • Debit cards: Visa, MasterCard, Maestro, RuPay (issued in India).
    • Net banking: all major Indian banks supported by our payment gateways.
    • UPI (Unified Payments Interface): including UPI Lite and UPI auto-pay where supported.
    • Wallets: Paytm, Amazon Pay, MobiKwik, etc., as offered by the gateway.
    • International cards: not accepted directly. International Customers may write to info@printster.in to receive a PayPal payment link.
    • Cash on Delivery (COD): not currently offered. All Orders are processed only after 100% advance payment.

  3. Payment Security
    • All online payments on www.printster.in are processed through PCI-DSS compliant payment gateways such as Razorpay, PayU and Paytm.
    • All transactions use TLS encryption and are subject to 3-D Secure / OTP-based two-factor authentication as required under the Reserve Bank of India's framework on card transactions and tokenisation.
    • Printster does not store full card numbers, CVV or net-banking credentials.

  4. GST and Tax Invoices
    • Printster issues a GST-compliant tax invoice for every Order; the invoice is sent to the Customer's registered e-mail and is also available in the Order History.
    • Customers requiring a B2B invoice with their GSTIN must enter the correct GSTIN at checkout. GSTIN cannot be added or modified after Order acceptance.
    • Where the Customer's GSTIN belongs to a State other than Delhi, IGST will be charged; otherwise CGST + SGST.
    • Customers are responsible for the accuracy of the GSTIN entered. Printster is not responsible for any input-tax-credit denial caused by incorrect GSTIN.

  5. Failed Transactions and Duplicate Charges
    • Failed transaction (account debited but no Order created): the amount will be auto-reversed by the payment gateway, typically within 5–7 Working Days as per the Reserve Bank of India's Master Direction on Harmonisation of Turn Around Time.
    • Duplicate charge: please write to print@printster.in with the Order number and the duplicate charge details. The duplicate amount will be refunded to the original payment instrument within 15 Working Days of confirmation by the payment processor.

  6. Chargebacks
    • Where a chargeback is raised, Printster will respond to the issuing bank with proof of fulfilment, including the unboxing video (where available), order confirmation, dispatch and delivery proof.
    • Customers are encouraged to attempt amicable resolution through gaurav@printster.in before initiating a chargeback.
    • Frivolous or unsubstantiated chargebacks may result in suspension of the Customer's account.

  7. B2B / Credit Account Customers
    • Credit terms are available only to Customers expressly approved in writing by Printster as B2B / institutional accounts.
    • Credit period: 30 (thirty) days from the date of invoice.
    • Late payment interest: 18% per annum, compounded annually, calculated from the date of invoice; in case of default in respect of more than one invoice, interest shall be calculated from the date of the earliest unpaid invoice.
    • Printster may, at its discretion, suspend services, withhold deliveries or revoke credit terms in case of default.
    • These credit terms do not apply to retail B2C Orders, which must be paid in full and in advance.

  8. Promotions, Coupons and Offers
    • Promotions are time-bound and applicable only during the period stated on the Site or in the communication. Printster may amend or withdraw any promotion at any time without prior notice.
    • Coupons may be applicable only above a minimum cart value as specified at the time of redemption. Each Order is eligible for one coupon at a time.
    • Coupon codes once removed during checkout cannot be re-applied to the same Order after payment.
    • Where free delivery is offered through any promotion, Printster reserves the right to choose the courier partner; the Customer's preference shall not be applicable.
    • Free delivery promotions are valid only for selected pincodes as displayed at checkout.

  9. Disputes and Grievance
    • Any payment-related dispute should first be raised with print@printster.in. If unresolved within 7 Working Days, escalate to gaurav@printster.in.
    • Our Grievance Officer will respond within 48 hours and endeavour to resolve the matter within 30 days, in line with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.
    • Last Updated On: 01 Jan 2025.